How do you manage to deliver Fresh Fruits & Vegetables?

Freshness is our Choice! We have associated with the Farmer group to procure the Fruits & Vegetables so that it directly reaches from the farm to our fulfillment center On daily basis where quality check & segregation were carried out. With a well-organized supply chain ensuring that all our Fruits & Vegetables reaches the customer within the shortest spam of time - thus maintain high level of freshness.

How do you Supply Fruits & Vegetables at lower price than the Retail Shops?

We make the people happy!! We eliminate the middle man in procuring the Fruits & Vegetables and thus benefitting by paying higher price to the Farmers and delivering the product at the lower price to the Customer.

Do you deliver Premium Mutton & Chicken?

We never categorize our product as Premium & Normal quality.  We sell only the Premium quality Mutton & Chicken with low fat.

How do you manage to deliver Mutton, Chicken & Seafood so fresh?

Freshness is our Vision! We deliver the Mutton, Chicken, Seafood within 60 to 90 minutes from the time it has been cut, Packed in specially insulated water absorbed package, using thermal shield  shipping bags and delivered through our Express Logistic team. Thus the freshness of the product is maintained.

Is your meat frozen?

No. Our meat is chilled to ensure freshness but never frozen. When meat is frozen, it changes in texture and taste. We want to bring you the freshest meat, which is Tender & juicy. We chill and maintain the meat at a safe temperature. 

Where do you get your Mutton, Chicken & Seafood?

We partner with local farms and fishing communities to bring you the most fresh Mutton, Chicken & Seafood. They adhere to our stringent operating procedures to ensure hygienic, tasty and tender meat.

Does your Goat & Chicken contain antibiotics?

We ensure that our Goat & Chicken do not contain antibiotics. We follow stringent procedures before we choose a vendor, as well as conduct quality checks with our current vendors to ensure no antibiotics & growth promoter are present in the meat.

Are your meats Halal Cut?

Yes all of our meats are halal cut by proper Halal methodology.  The primary benefit with the Halal methodology is that the blood is completely let out from the goat/chicken. Halal meat is more tender and tastes better. It also stays fresh longer due to the absence of blood, which restricts bacteria growth.

How do I store OYC Fresh meat?

Ideally, the meat should be cooked right after delivery. In case you store it, it should be refrigerated for a day and should not be frozen.

Does your seafood contain ammonia?

Never!! we don’t use ammonia and formalin to increase the Fish shelf life. We’ve built a strong business to bring you chemical and preservative free seafood.  The fish reaches your home with in a few hours of catch landing from the sea.

What do you mean by ‘Whole Fish’?

The OYC Fresh Whole Fish is cleaned of scales, gutted, and washed in cold water. The fish is not cut into steaks, or filleted. It’s ready to cook right away.

What is the difference between gross weight and net weight?

Gross weight is the weight when the product is raw and Net weight is the final weight of the product.  For eg. Seer  Fish  Gross weight is 800gm and Net Weight after cleaning is 600gm.

How to place the Order?

You can place the order through any of the below option 

- Visit oycfresh.in and complete the order using online payment.

- Call or WhatsApp 7550171038 about your requirement.

- Send an Email to info@oycfresh.in  

Telephone Support available between 7am to 7pm, 7 days in a week. Customer can mention the Product name, Reference, Quantity  while placing the order through Phone, Email, WhatsApp.

What are the Payment options available?

We provide multiple payment options including Credit Card, Debit Card, Net banking, Paytm, Phonepay, Google Pay, UPI, Amazon pay, Bank deposit, Cash on Delivery .

Can I schedule my order?

Yes you can schedule the order.  Generally Today and Tomorrow time slot are available and you can select the desire slot during the Check-out process.

How can I track my order?

You can track your order by login to your account and check the status of your active order. Alternatively  you can call/WhatsApp us to know the status.

Is shopping at oycfresh.in secure?

Yes, we have received the International SSL certification that ensures all the Personal data and payments made to oycfresh.in are secure. Our payment gateway uses highest encryption methods to do the online transaction. 

Do I need to register or create an account before making a purchase?

Yes, it’s mandatory. You need to create an Account to make a purchase.

Do I have to pay any Delivery Charges?

We charge very small amount for the delivery and will be noticed during the Checkout process.

Can I pick up my order from your nearest outlet?

As of now pick up facility is not available.  Based on Customer requirement we will consider it in future.

My item arrived damaged / defective / different product. What should I do?

In case the item is damaged / defective / different product then you can raise the complaint within 1 hour from the time of receiving the product through Phone / WhatsApp / Email us and we will replace the product in the next 1 hour.

How can I cancel my order?

You can cancel your order at any point until it is out for delivery and your money will be refunded to your original source of payment. It will be initiated instantly at the time of cancellation and credited to your payment source in a maximum of 2-7 business days. Please note that once your order is out for delivery, it cannot be cancelled or refunded irrespective of the mode of payment.

My Payment has been deducted without receiving Order Confirmation, What I have to do?

Any payment deduction due to Payment failure / incomplete payment shall be automatically re-credited back to your account in 2 to 7 business days.  However in case of clarification you can always Call / WhatsApp / Email us.

What I have to do if I have not yet received my refund for the Cancelled Payment?

On acceptance of cancelled order it will take 2 to 7 business days to credit back to your account.  If the amount still not credited within the prescribed time you can always Call / WhatsApp / Email us for your assistance.