1. All Products displayed in OYC Fresh.in are indicative. We do our best to give better result than shown. It may be possible that actual arrangement/ design/color/Size varies due to type of display, lighting, availability and other reasons beyond our control. In such cases customer are not liable for any compensation.
2. In rare cases after placing the order, delivery may not be possible due to long distance, location not accessible, non-availability of product, Non availability of service either temporarily/ permanently, delivery person met with an accident, damage of product, strike, protest, rain, natural calamity. In such case OYC Fresh have full authority to take decision to cancel the order and full refund shall be done. No compensation shall be done for such cancellation.
3. OYC Fresh will always deliver the product at the selected date & Time slot. In some cases acceptable delay upto 1 hour may happen and no complaint or compensation shall be accepted.
4. Delivery of certain items may not be possible under certain uncontrollable circumstances. However, you always have a right to get 100% refund of your money for such items.
5. Requests for cancellation of orders will not be entertained after processing the order. however, in rare cases it can be considered. The decision of OYC Fresh will be final in this case.
6. We reserve the right to cancel any order without providing any reason. This will be regardless of whether the payment has been confirmed / received. Payment for the cancelled orders will be refunded and the Customer will be informed. No compensation shall be done for the cancelled order.
7. Refund for Cancellation of Order either by the Customer or by OYC Fresh will be settled at the earliest as soon as the formal procedure is completed. In some cases the delay may happen due to Payment gateway / Bank formalities. In such cases Customer can send an email about non-credit of payment and OYC Fresh will do all the coordination to get back the amount. No compensation shall be done for such delay.
8. For orders in which problem arises owing to the mistake of the Customer e.g. wrong address or incomplete information or recipient not reachable, no refund will be given. Redelivery charges, if any, will be borne by the Customer.
9. It is the sole responsibility of the Customer to check the order detail including product, address in the order confirmation received through SMS / email.
10. OYC Fresh is not responsible for any Human or technical error made by the Customer. For such cases the customer should call/email about the any error / changes in the product/address/mobile. Any changes in Product / address/error shall be considered only after getting Phone call / Whatsapp / email confirmation from OYC Fresh.
11. The Customer agrees to give the correct information which is true and authentic. We reserve the right to confirm the information provided by the Customer.
12. Any complaint regarding quality of product, non compliance of product description, shortage of quantity, damage shall be reported within 1 hour from the time of delivery. OYC Fresh have full authority to accept/reject including refund for the complaint raised by the customer after the mentioned time.
13. We will not be held liable for any credit card fraud. Customer have to use only their card when they make their payments. The liability of using a fraudulent credit card lies on the Customer and the responsibility to establish otherwise shall exclusively be the Customer’s
14. We will not be responsible for any delay / non-delivery of the order because of flood, fire, wars or for any reason that are beyond our control. For such orders a complete refund will be provided.
15. In some cases the shipment of product shall be delayed due to back order / Manufacturing time. In such cases Customer are not liable to claim any compensation for the delay.
Obligations of Visitor / Customer
I hereby unconditionally undertake not to use oycfresh.in for:
Disseminating any objectionable material, harassing, libelous, abusive, threatening, harmful, vulgar, obscene, or any unlawful activity.
To transmit material that constitutes a criminal offence or results in civil liability or otherwise breaches any relevant laws, regulations or code of practice.
To gain unauthorized access to other computer network systems.
Interfere with any other person's right to use or enjoyment of the Site.
Breach applicable laws.
Interfere or disrupt networks or web sites connected to the Site.
Make, transmit or store electronic copies of materials protected by copyright without the permission of the owner.
To post customer review feedback in violation of this policy or right of any third party, including copyright, trademark, privacy or other personal or proprietary right(s), and cause injury to any person or entity.
To post comments containing libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam".
Not to use a false email address, impersonate any person or entity, or otherwise mislead as to the origin of any Customer feedback submitted on oycfresh.in.
To be solely responsible for the content of any Customer Feedback made and agree upon to indemnify OYC Fresh for all claims resulting from such Customer Feedback submitted.
We deliver the products to selected Pincodes across Chennai through OYC Fresh logistic and associated logistic partners on the Selected Date & Time slot from the receipt of order. The delivery may delay in case of Force massacres, Local Strike and reason beyond our control.
Tracking of Orders
Once an order is placed, an order confirmation e-mail is sent to the customer’s Mobile / e-mail with an Order ID. Whenever at any time a customer wishes to know the status of the order to track the delivery, they can easily log on to the website and check the status using the Order ID. You can also call / Whatsapp us for us to make it simpler for you to track your order.
We take great pride in the quality of our Product. If for any reason you are not happy with your purchase, you may return the product within 1 hour of receiving the order for a full refund of the merchandise cost. Please note that we cannot accept returns on products damaged through normal wear and tear. Partial return is not entertained.
We will refund the money the way the payment was made. If the payment was by Credit Card or Net-Banking or Wallet, we will refund the Credit Card or Net-Banking or Wallet account. If the payment mode was Cash then the payment shall be made by cash while collecting the product.
The refund process will be initiated once we have received the products. Typically refunds are processed in less than 7 business days from the date of receiving the product or cancellation date.